InnStep Website Designs

Contact Name ______________________________

Phone Bus. ___________ Ext. ______ *Phone HM. ___________ Cell ___________ FAX ___________

* if needed

Company/Client _____________________________

Address _________________________________________

City ____________________ State ____ ZIP ____ Country ______

Main E-mail address _________________________

Present WWW URL (if any):

_______________________________________________

Present Host Server (if any):

Username ________________ Password ______________________

Our desire is to delight the client. One way is to make clear our understandings with each other. These are the terms of our agreement together:

1. Authorization. The above-named client is engaging Heaton Consulting, located at P.O. Box 1404., Tyler, Texas 75710, as an independent contractor for the specific project of developing and/or improving a World Wide website to be installed on the client's web space on a web hosting service's computer and/or server. The client hereby authorizes Heaton Consulting to access this account, and authorizes the web hosting service to provide Heaton Consulting with "write permission" for the client's webpage directory, cgi-bin directory, and any other directories or programs which need to be accessed for this project. The client also authorizes Heaton Internet Services to publicize their completed website to Web search engines, as well as other Web directories and indexes.

2. Standard Website Package Elements. Heaton Consulting includes the following elements in their Standard Website Packages:

• E-mail/phone consultation Up to 2 hours total general Internet orientation education, marketing strategy, and Web design consultation. Telephone long distance charges are in addition to package rates quoted. Additional education and consultation is at our hourly rate. Any travel trips are based on an 8 hour day only, regardless of travel time or cost related to of.
• Words of text supplied by the client (200 words per page approximate maximum, and supplied via email and/or fax. Webpages of more than 200 words of text may be subject to additional fees, especially if they require a great deal of formatting.)
• Links to external pages, up to an average of 2 per page.
• Custom Graphics Package. Masthead graphic on first page (simple custom graphic incorporating company logo). Top-of-page graphic for all other pages in your website. Colorful lines and bullets, and colored and textured background.
• Photos and other misc. graphic images supplied by client (up to an average of 2 included per page in standard websites, in addition to masthead and top-of-page graphic.
• Installation of webpages on the client's web hosting service.
• Minor updates and changes to existing webpages for six months, subject to the limits outlined below. Additional changes billed at hourly rate. For online stores, this includes only "regular" pages, not product pages or the ordering system pages.
• Site publicity to at least a dozen major Web search engines, such as Google, Yahoo, MSN, WebCrawler, Lycos, HotBot, etc.
• E-mail response link on each webpage to any e-mail address the client designates.
• Image Map for internal navigation and/or search within site(s) (Not included in the package price for sites smaller than 10 pages.)

3. Standard Website Packages only. The content of the webpages will be supplied by the client and executed as specified by the client in the "Website Planning Worksheet" dated _______________. This website includes up to ___________ webpages. In case the client desires additional standard webpages beyond the original number of pages specified above, the client agrees to pay Heaton Consulting an additional $_______ for each additional webpage. Graphics or photos beyond the allowed average of 2 per webpage shall be billed at an additional $____ each. Where custom graphic work (beyond the scope of the "Custom Graphics Package" detailed above) is requested, it will be billed at the hourly rate specified below.

4. Direct Consultation. We include e-mail/phone consultation of up to 3 hours total general Internet orientation education, marketing strategy, and Web design consultation. Telephone long distance charges are in addition to package rates quoted. Additional education and consultation is at our hourly rate.

Product webpages, products, or photos added after the store is ready for advertising to the Web search engines will be calculated for actual time spent at the hourly rate specified below.

5. Maintenance and Hourly Rate. This agreement includes minor webpage maintenance to regular webpages (not store product pages) over a three-month period, including updating links and making minor changes to a sentence or paragraph. It does not including removing nearly all the text from a page and replacing it with new text. If the client or an agent other than Wilson Internet Services attempts updating the client's pages, time to repair webpages will be assessed at the hourly rate, and is not included as part of the updating time. The three-month maintenance period commences upon the date the client signs this contract. 

Changes requested by the client beyond those limits will be billed at the hourly rate of $ _________. This rate shall also govern additional work authorized beyond the maximums specified above for such services as general Internet orientation education, marketing consulting, webpage design, editing, modifying product pages and databases in an online store, and art, photo, graphics services, and helping clients learn how to use their own webpage editor. CGI programming charges (if any) are not included in this rate.

6. Changes to Submitted Text. Please send us your final text. Time required to make substantive changes to client-submitted text after the webpages have been constructed will be additional, billed at the hourly rate.

7. Web Hosting. The client understands that any web hosting services require a separate contract with a web hosting service. The client agrees to select a web hosting service which allows Heaton Consulting full access to the website and a cgi-bin directory via FTP. The client further understands that if the web hosting service's operating system is not a Unix system, standard CGI software may not work, and providing a substitute may incur additional charges.

8. Completion Date and/or Target Date. Heaton Consulting and the client must work together to complete the website in a timely manner. We agree to work expeditiously to complete the website no later than _________________________.

If the client does not supply Heaton Consulting complete text and graphics content all webpages contracted for within six weeks of the date this contract was signed, the entire amount of the contract becomes due and payable. If the client has not submitted complete text and graphics content within 30 days after signing of this contract, an additional continuation fee of 20% of the total contract price will also be assessed each month until the website is advertised.

9. Payment of Fees. Fees to Heaton Consulting are due and payable on the following schedule: 50% upon signing this contract, 50% when the webpages have been constructed according to the client's original written specifications. If the total amount of this contract is less than $1950, the total amount shall be paid upon signing this contract. In case the client has not secured Web space on a web hosting service by the time the webpages are completed, the webpages may be delivered to the client on diskette or attached to an e-mail message. Advertising the pages to Web search engines and updating occur only after the final payment is made. All payments will be made in US funds.

10. Assignment of Project. Heaton Consulting reserves the right to assign subcontractors to this project to insure the right fit for the job as well as on-time completion.

11. Legal. Heaton Consulting does not warrant that the functions contained in these webpages or the Internet website will meet the client's requirements or that the operation of the webpages will be uninterrupted or error-free. The entire risk as to the quality and performance of the webpages and website is with client. In no event will Heaton Consulting be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website, even if Heaton Consulting has been advised of the possibility of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

12. Copyrights and Trademarks. The client represents to Heaton Consulting and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Heaton Consulting for inclusion in webpages are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Heaton Consulting and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

13. Laws Affecting Electronic Commerce. From time to time governments enact laws and levy taxes and tariffs affecting Internet electronic commerce. The client agrees that the client is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend Heaton Consulting and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the client's exercise of Internet electronic commerce.

14. Copyright to Webpages. Copyright to the finished assembled work of webpages produced by Heaton Consulting is owned by Heaton Consulting. Upon final payment of this contract, the client is assigned rights to use as a website the design, graphics, and text contained in the finished assembled website. Rights to photos, graphics, source code, work-up files, and computer programs are specifically not transferred to the client, and remain the property of their respective owners. Heaton Consulting and its subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

15. Payment of fees. In order for Heaton Consulting to remain in business, payments must be made promptly. Delinquent bills will be assessed a $15 charge if payment is not received within 10 days of the due date. If an amount remains delinquent 30 days after its due date, an additional 5% penalty will be added for each month of delinquency. Heaton Consulting reserves the right to remove webpages from viewing on the Internet until final payment is made. In case collection proves necessary, the client agrees to pay all fees incurred by that process. This agreement becomes effective only when signed by Heaton Consulting. Regardless of the place of signing of this agreement, any dispute will be litigated or arbitrated in Smith County, Texas.

16. Sole Agreement. The agreement contained in this "Website Design Contract" constitutes the sole agreement between Heaton Consulting and the client regarding this website. Any additional work not specified in this contract must be authorized by a written change order. All prices specified in this contract will be honored for six (6) months after both parties sign this contract. Continued services after that time will require a new agreement.

18. Initial Payment and Refund Policy.

The total amount of this contract is $______________

This agreement begins with an initial payment of $_____________. If the client halts work and applies by registered letter for a refund within 30 days, to Heaton Consulting, c/o InnStep, P.O. 1404, TX 75710-1404, work completed shall be billed at the hourly rate stated above, and deducted from the initial payment, the balance of which shall be returned to the client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application is made within 30 days of signing this contract.

The undersigned agrees to the terms of this agreement on behalf of his or her organization or business.

On behalf of the client (authorized signature):

_______________________________________ Date ________________

On behalf of Heaton Consulting (authorized signature)

_______________________________________ Date ________________